FIELD NETWORK AND CALL MANAGEMENT
Walk-In Service Network
PAN India Walk-In service support network for Mobile Phones, Tablets, Mobile Phone Accessories as well as Bluetooth wearables, IT & Multimedia Products for customers. Equipped for repairs like Part Replacement, RMA management, table replacements, DOA etc. With SLA driven real time monitoring we ensure that brands KPI and customer focus remains our key element.
Onsite & Installations Network
PAN India network for Installation and On-Site Support provided upto various levels such as Break Fix, Reverse Material Support, Defective Part replacement as well as Unit replacement. Along with this we also provide preventive maintenance, upgrade, Out of warranty onsite & offsite maintenance services.
- 350+ Locations Service network.
- Multi-location Warehouses for service centres.
- Separate Service centres for HA products and Mobile Handsets.
- Pan India Installation and Onsite support network
- Technical Support helpdesk for Service partners.
- Dedicated field and Backend support Manpower.
- Integrated CRM Support for real time monitoring.